Items Tagged with 'educating clients'

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Earning Your Clients’ Trust is Equally Important to Educating Them

Before you start working with a horse owner, explain your expectations for the job

Dave Farley, a farrier based in Wellington, Fla., started a practice decades ago to improve farrier-client communication and understanding. In the 1980s, he began sending his clients a yearly newsletter in early January. The contents of this newsletter could include product usage changes, tips for properly cleaning hoofs or life/business updates, but uniquely, the newsletter also included the price changes Farley was going to enact for the coming year for his services.


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From The Desk Of AFJ

3 Lessons on Managing Clients

Back in January 2013, Delaware, Ohio, farrier Dean Moshier was invited to be on an online radio show, Stable Scoop, on Horse Radio Network. In it, he discussed a top 10 list of what most farriers wanted their clients to know. Over the last 3 years, these questions and answers have evolved, mainly influenced by client interactions within Moshier’s practice.
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