How Horse Owners Rate Your Farrier Skills
| Category | Excellent | Good | Average | Poor |
| Friendliness | 78.7% | 17.7% | 3.3% | 0.3% |
|
Basic Shoeing |
73.3% | 19.0% | 7.2% | 0.5% |
| Helpfulness | 74.0% | 20.3% | 4.9% | 0.8% |
| Rapport With Others |
69.9% | 24.4% | 4.9% | 0.8% |
|
Explanations Of |
62.5% | 26.3% | 8.3% | 2.9% |
| Corrective Shoeing | 62.5% | 21.8% | 13.2% | 2.5% |
| Scheduling | 61.2% | 24.2% | 11.2% | 3.4% |
| Billing | 63.5% | 26.0% | 9.7% | 0.8% |
| Veterinarian Relations | 57.8% | 28.8% | 10.4% | 3.0% |
| Trainer Relations | 52.7% | 30.7% | 13.2% | 3.4% |
| Reachable By Phone | 57.5% | 26.8% | 9.8% | 5.9% |
| Business Sense | 52.9% | 32.6% | 11.4% | 3.1% |
— 2011 American Farriers Journal horse owner survey
How Much Time Do Farriers Spend On The Internet?
Farriers spend an average of 6 hours per week on the Internet.
— 2016 American Farriers Journal Farrier Benchmark Stud
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Friday's Farrier Facts & Figures is brought to you by Markel Insurance. 
Markel Corporation (NYSE – MKL) is a holding company for insurance, reinsurance, and investment operations around the world. Headquartered in Richmond, Virginia and founded in 1930, Markel reports its ongoing underwriting operations in three segments, and products originate from four insurance divisions and one reinsurance division. Markel Ventures, a subsidiary that makes strategic investments in companies outside of the insurance marketplace, is another important component of our business.
In each of our businesses, we seek to deliver innovative products and responsive customer service so that we can be a market leader. Our time horizon is long-term, our underwriting approach is disciplined, and our focus is on continuously improving the quality of the customer experience. Our financial goals are to earn consistent underwriting and operating profits and to combine those profits with superior investment returns to build shareholder value.
