There is an article in the November issue of Horse & Rider magazine that may provide some help for farriers. The article looks at some core areas of horse ownership in which corners are cut to save money.

When you don't take the time to answer a client's question, you might allow someone else to become their footcare expert.

In 2012, we surveyed horse owners on the most common reasons they've fired farriers. The leading answer was that the farrier didn't return phone calls. This was no surprise — I've heard this complaint before. While the answer isn't a shock, I am amazed it still persists.