Clients

Farriers' Roundtable

What’s the best way to handle a client or barn that always seems to have extra horses for you to do when you arrive? It throws off the rest of the day’s schedule.
Your response will depend upon your view of your life and business.
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Farrier Roundtable

How do you handle it when clients pressure you to address a hoof-care issue based on erroneous information gleaned from unreliable online sources?
Q. How do you handle it when clients pressure you to address a hoof-care issue based on erroneous information gleaned from unreliable online sources?
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25 Top Tips for Satisfying Customers

These are successful horseshoers because their skills aren’t only limited to forging or hoof care, but also include quality customer service
Customer service has always been a popular business topic in the pages of AFJ. We've pulled 25 of the best tips on the subject, beginning in 2000 that will serve as solid advice for delivering your best customer service
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Teach Your Clients Well

When it comes to their horse's feet, owners see you as the real expert; so don't miss the chance to educate them about your work and the important role they play in it
Educating clients helps bring them onboard as part of the hoof-care team.
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Recognizing Farriers for All You Do

The 13th annual National Farriers Week is a time for clients to recognize the quality work of shoers
For the 13th consecutive year, American Farriers Journal is proud to sponsor National Farriers Week, July 10-16, 2011. We’ve encouraged horse owners and all other members of the equine community to recognize the dedication and hard work that farriers display 365 days a year.
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